At Chelsea Vibes, we deliver handcrafted, high-quality jackets with expert craftsmanship. We understand that sometimes a return or exchange may be necessary.
Our return policy is designed to be fair, transparent, and customer-friendly while maintaining the integrity of our handmade products.
Return Eligibility
To request a return or exchange, the following conditions must be met:
- If your order arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery. Be sure to include your order number and clear photos of the issue. We’ll prioritise the replacement or refund process immediately and cover any return shipping costs.
- Items must be unused, unworn, and in their original packaging with all tags attached.
- No signs of damage, stains, odors, or alterations should be present.
- Only one exchange per order is allowed for a size change.
- Items must not be listed as “Final Sale” or part of a clearance promotion.
Non-Returnable Items:
- Custom-made jackets tailored to customer specifications.
- Limited-edition items and discontinued styles.
- Sale items (unless defective or incorrect).
- Worn, washed, or damaged products due to misuse.
How to Request a Return or Exchange
- Contact Us: Call us at +923186434190 or email Info@chelseavibes.com with your order number and reason for return.
- Approval: Our customer support team will review your request within 2-3 business days.
- Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- A prepaid return label may be provided for defective or incorrect orders.
- Processing: Once received, returns are processed within 7-10 business days.
- Refunds & Store Credit:
- Approved refunds will be issued to the original payment method.
- Refunds typically take 5-7 business days to reflect in your account.
- Exchanges will be shipped within 5 days after the return is approved.
Defective, Damaged, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us immediately at Info@chelseavibes.com with photos. We will arrange a free replacement or full refund, including return shipping.
Abandoned or Lost Orders
Customers are responsible for shipping costs if an order is:
🚫 Refused upon delivery.
🚫 Lost due to an incorrect shipping address provided by the customer.
🚫 Destroyed or not picked up from the carrier’s facility.
Shipping & Processing Times
- Orders typically ship within 15-17 days.
- Some delays may occur due to material availability or uncontrollable factors.
Contact Us
For further assistance, reach out to our
Customer Support Team
Phone: +1 (832) 841-3123
Address: 5900 balcones Drive STE 100, Austin, Texas 78731
Email: Info@chelseavibes.com
We value your trust in Chelsea Vibes and are committed to ensuring a seamless shopping experience!
